Managed Services

Overview

Managing Workday® internally isn’t suited for all businesses. When expanding businesses need a flexible, long-term solution, they turn to Syssero’s managed services. When we assign resources to a client, they are assigned exclusively to that client. That means you receive expert service from a team member who is learning your business inside & out and is here for the long haul.

We offer two unique options for managed services, our Access Plan, and our Ally Plan. Additionally, a hybrid plan is available through Syssero sales representatives.

Access Model

For clients looking to outsource support tickets, stabilize functionality, or continually refine processes, we recommend the Access Model. To engage with the Access Model, clients choose a tier of service based on their estimated monthly need. Unused tickets/hours rollover month-to-month.

Bronze Level

20 Hours

10 tickets

$145/hour

Silver Level

40 Hours

20 Tickets

$140/hour

Gold Level

80 Hours

40 Tickets

$135/hour

Platinum Level

120 Hours

60 Tickets

$130/hour

Ally Model

For clients who require long-term, near-full-time hours from a Syssero subject matter expert or a full-time permanently placed resource, we have the Ally Model. This model is ideal for those who need to routinely execute Workday® projects or augment internal skill gaps.

Consultant SME

$140 - $160
per hour

Selected by Client

40 - 160
hours+

Onsite Capabilities

Permanent Placement

Temporary to
Permanent Option
Identify & Vet

15% Annualized Salary

Hybrid Model

Many businesses have to balance routine Workday® maintenance tasks and occasional robust Workday® projects. For those clients, we create a customized hybrid support plan based on the above models. With the Hybrid Model, clients get the dedicated subject matter expert of the Ally Model to handle large projects and fill skill gaps without adding to the internal headcount AND monthly support tickets & hours to outsource routine maintenance tasks.

Silver-Level Access Support

40 Hours of Support
Tickets/Month

$140/Hour

Subject Matter Expert Ally Support

120 Hours/Month
Onsite Project Work

Hand-Selected For
Specific Project Needs

$145/Hour