Managed Services
Overview
Managing Workday® internally isn’t suited for all businesses right off the bat. When expanding businesses need a flexible, long-term solution, they turn to Syssero’s managed services. When we assign resources to a client, they are assigned exclusively to that client. That means you receive expert service from a team member who is learning your business inside & out and is here for the long haul.
What’s unique about Syssero’s managed services is that we are a partner, not a vendor. From day one, we are helping you work towards a point when your internal team is capable of handling the complexities of Workday® themselves. In practice, that means we’re preparing documentation and looking for ways to scale back your engagement with our support team as you work towards total ownership.
We offer two unique options for managed services, our Access Plan, and our Ally Plan. Additionally, a hybrid plan is available through Syssero sales representatives.
Access Model
For clients looking to outsource support tickets, stabilize functionality, or continually refine processes, we recommend the Access Model. To engage with the Access Model, clients choose a tier of service based on their estimated monthly need. Unused tickets/hours rollover month-to-month.
Access Model
Resolution Documentation
Syssero is the only Workday® organization that requires step-by-step instructions with screenshots to mark a ticket resolved. Over the lifetime of our engagement with a client, their playbook of documentation specific to their environment grows, allowing for seamless knowledge transfer for HRIS team expansion or turnover protection.
Access Model
Dedicated Resources
Our resources are never re-assigned mid-project based on the needs of Syssero. Rather than treating support as a training opportunity for our team, we exclusively assign senior-level talent that will be dedicated to you throughout the duration of your AMS agreement.
Access Model
Ticket Transparency
We’re dedicated to transparency. Clients are able to track progress through clear status definitions, real-time notifications, and expanded obstacle notations every step of the way.
Access Model
Availability & Accessibility
Our subject matter experts are committed to no more than two Access Model clients at a time, less than half the standard practice of a Workday® Partner. Additionally, the entire Syssero consulting team is at your disposal for specific one-off needs, allowing you to leverage the strength of our entire organization at a moment’s notice.
Bronze Level
20 Hours
10 tickets
$170/hour
Silver Level
40 Hours
20 Tickets
$165/hour
Gold Level
80 Hours
40 Tickets
$160/hour
Platinum Level
120 Hours
60 Tickets
$150/hour
Ally Model
For clients who require long-term, near-full-time hours from a Syssero subject matter expert or a full-time permanently placed resource, we have the Ally Model. This model is ideal for those who need to routinely execute Workday® projects or augment internal skill gaps.
Consultant SME
$160 - $180
per hour
Selected by Client
40 - 160
hours+
Onsite Capabilities
Permanent Placement
Temporary to
Permanent Option
Identify & Vet
20% Annualized Salary
Hybrid Model
Many businesses have to balance routine Workday® maintenance tasks and occasional robust Workday® projects. For those clients, we create a customized hybrid support plan based on the above models. With the Hybrid Model, clients get the dedicated subject matter expert of the Ally Model to handle large projects and fill skill gaps without adding to the internal headcount AND monthly support tickets & hours to outsource routine maintenance tasks.
Silver-Level Access Support
40 Hours of Support
Tickets/Month
$165/Hour
Subject Matter Expert Ally Support
120 Hours/Month
Onsite Project Work
Hand-Selected For
Specific Project Needs
$160-$180/Hour
