Managed Services


Managing Workday® internally isn’t suited for all businesses right off the bat. When expanding businesses need a flexible, long-term solution, they turn to Syssero’s managed services. When we assign resources to a client, they are assigned exclusively to that client. That means you receive expert service from a team member who is learning your business inside & out and is here for the long haul.

What’s unique about Syssero’s managed services is that we are a partner, not a vendor. From day one, we are helping you work towards a point when your internal team is capable of handling the complexities of Workday® themselves. In practice, that means we’re preparing documentation and looking for ways to scale back your engagement with our support team as you work towards total ownership.

We offer two unique options for managed services, our Access Plan, and our Ally Plan. Additionally, a hybrid plan is available through Syssero sales representatives.

Access Model

For clients looking to outsource support tickets, stabilize functionality, or continually refine processes, we recommend the Access Model. To engage with the Access Model, clients choose a tier of service based on their estimated monthly need. Unused tickets/hours rollover month-to-month.

Access Model

Resolution Documentation

Syssero is the only Workday® organization that requires step-by-step instructions with screenshots to mark a ticket resolved. Over the lifetime of our engagement with a client, their playbook of documentation specific to their environment grows, allowing for seamless knowledge transfer for HRIS team expansion or turnover protection.

Access Model

Dedicated Resources

Our resources are never re-assigned mid-project based on the needs of Syssero. Rather than treating support as a training opportunity for our team, we exclusively assign senior-level talent that will be dedicated to you throughout the duration of your AMS agreement.

Access Model

Ticket Transparency

We’re dedicated to transparency. Clients are able to track progress through clear status definitions, real-time notifications, and expanded obstacle notations every step of the way.

Access Model

Availability & Accessibility

Our subject matter experts are committed to no more than two Access Model clients at a time, less than half the standard practice of a Workday® Partner. Additionally, the entire Syssero consulting team is at your disposal for specific one-off needs, allowing you to leverage the strength of our entire organization at a moment’s notice.

Bronze Level

20 Hours


Silver Level

40 Hours


Gold Level

80 Hours


Platinum Level

160 Hours


Ally Model

For clients who require long-term, near-full-time hours from a Syssero subject matter expert or a full-time permanently placed resource, we have the Ally Model. This model is ideal for those who need to routinely execute Workday® projects or augment internal skill gaps.

Consultant SME

$170 - $190
per hour

Interviewed & Selected by Client

T&M Controls Weekly Spend

Permanent Placement

20% Annualized Salary

Pro bono effort until a match is made

Interviewed by client

90 day 100% guarantee upon placement

L.E.A.P Model

Implementation Assistance

For Workday® Launch deployment customers, we offer LEAP, the only launch enhancement assistance program in the Workday® ecosystem designed specifically for the ADM methodology. Engage Syssero® for pre-implementation preparatory work, change management, project management assistance, and/or functional and/or technical support throughout deployment.

Bronze-Level Access Support

20 Hours


Silver-Level Access Support

40 Hours


Gold-Level Access Support

80 Hours


Platinum-Level Access Support

160 Hours