Application Managed Services
Managed services and post go-live support for long-term outsourced support or a short-term extension of your internal team. Your choice. AMS gives you a dedicated team of subject matter experts handling every part of your tenant. From daily requests to release management to enhancement projects, under one engagement. As a Workday Services and Sales Partner, Innovation Partner, and Deployment Partner, we bring practitioner-level expertise to long-term Workday support, and to the broader HR technology platforms we work in.
LearnAlignMobilizeEvolve
AMS gives you a dedicated team of subject matter experts handling every part of your tenant, from daily requests to release management to enhancement projects, under one engagement. As a Workday Services and Sales Partner, Innovation Partner, and Deployment Partner, we bring practitioner-level expertise to long-term Workday support, and to the broader HR technology platforms we work in.
Before we touch your tenant, we learn it. We take time to understand where you are, what's working, what isn't, and what your team actually needs from a long-term support partner. No assumptions, no cookie-cutter handoffs, just a real picture of your environment and your priorities.
- Tenant assessment and current-state review
- Team introductions and communication preferences
- Priority identification and backlog review
- Roadmap scoping for larger workstreams
With a clear sense of your needs, we put the right structure in place. You're matched with a Lead, a Co-Lead, and a Project Manager, each fluent across multiple functional areas, each in it for the long run. No revolving door of specialists. Just a consistent team that knows your system and shows up ready.
- Team assignment tailored to your environment
- Portal setup for request visibility and tracking
- Meeting cadence and communication rhythm established
- Roles, scope, and escalation paths defined
This is where the day-to-day begins. Requests come in, your team handles them. Roadmap items move forward. Nothing is out of scope, and nothing gets lost. Your Project Manager keeps everything visible and moving so you always know where things stand.
- Ongoing request management and resolution
- Release management and tenant maintenance
- Enhancement project execution
- Stakeholder updates and progress reporting
AMS isn't static, and neither is your business. As your needs shift, we shift with you, activating new capabilities, refining processes, and continuously improving what your system can do. Every solution we build gets documented and handed back to you, because the goal has always been to put the power of your tenant in your hands. When you're ready for a lighter touch, ODS is the natural next step.
- Ongoing documentation handed back to your team
- Ownership training as capabilities expand
- Additional module activation and platform improvements
- Graduation planning into ODS as appropriate
AMS by Platform
Our AMS practice is built around the platforms our clients run. Today we deliver AMS for:
Workday AMS
Workday is where we built our AMS practice, and where most of our AMS engagements happen today. 9+ years in the ecosystem, 100+ clients supported, senior practitioners who know the platform inside out.
Rippling AMS
Going live is the beginning, not the finish line. Our Rippling support practice is built for the long game: ongoing admin, Rippling optimization, process optimization, release management, and hris optimization that keeps your system working as your business evolves. We automate payroll workflows, build custom reports, tighten compliance controls, and catch issues before they reach your employees. You get a team that already knows your system, not a help desk you re-explain yourself to every time.
What Syssero AMS Delivers
Resolution Documentation
We don't just resolve tickets, we strengthen your internal ownership. Every request includes documented, step-by-step guidance so your team builds lasting platform knowledge. Structured regression testing and proactive release preparation keep your tenant stable, secure, and aligned with your roadmap.
Projects & Help Desk Support
Designed by former end-clients, we've removed the traditional red tape that delays the support you need. Roll out new modules, manage releases, navigate M&As, and complete projects of any size, all under one AMS engagement.
Lean, Dedicated Teams
Our subject matter experts are multi-functional, individually covering an unmatched breadth of the platforms we support. That's how we keep teams lean and engagements thoughtful, not transactional.
Hands-on Leadership
Every engagement includes a hands-on AMS leader aligned to your most critical need. They provide strategic oversight, prioritize enhancements, manage releases, and ensure your support model stays aligned with your roadmap.
Tenured Talent
On average, each consultant has 7+ years of HR technology experience. You receive senior-level talent dedicated to you for the duration of our partnership.
Skill Accessibility
Working under your AMS lead, the entire Syssero consulting team is available for specific one-off needs, so you can tap the strength of our whole organization at a moment's notice.
Good to know
Pricing
We offer flexible packages and pricing structures designed around your specific needs. Engagement size, duration, scope, and platform all factor in. Start a conversation to learn more.
What clients say
Syssero® consultants genuinely care about building relationships with their clients and have a wealth of knowledge and experience in tackling minor issues to major projects and implementation of new functionality.
Syssero® has been invaluable to our organization. From being extremely flexible and patient as we figure out our processes internally to being our resident Workday® experts, Syssero® continues to provide the help we need.
Why hire one person when you can have access to a staff of qualified Workday® professionals at your fingertips? Syssero® has been instrumental in accelerating our feature adoption and strengthening the Workday® footprint HKS had already established.
You guys are my people! Every chance I get to talk with Syssero® I feel that they understand me and all the things we need.
Throughout our relationship, every member of their team has consistently demonstrated reliability, expertise, and a strong commitment to customer satisfaction. Their work has always met or exceeded expectations in terms of quality and timeliness. Communication with our project manager and developers was always prompt and clear, and they were always willing to go the extra mile to ensure the job is done right.
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A Real Conversation,
Not a Pricing Sheet
